My kitchen tap got disconnected and after paying the callout fee of $141 I was told I should replace the tap, which they supply at around $2000. I was shocked considering most similar taps cost $200 or so. They then quoted over $600 as their hourly rate to connect the tap back.
I refused to go ahead and luckily for me, a friend was here who connected it in 5 seconds.
Frankly their charges are outrageous and I would be never use them again. Nor could I ever recommend a company that thinks $600 per hour is reasonable.