Im not going to tell you to go with this company or not to go with this company but what i will do is tell you my experience.

1. Salesmen was late to do his quote by 30 minutes i forgave that as he had a fantastic manner about him like all salesmen do (phoney)
2. Was told if i went with pulbrook they would have it done on the thursday
3. The quoted price was a lot better then the other quotes i had received
4. Was called to say job couldnt be completed until the monday and they would have there best man on my job (so far i was happy with the service) but thats pretty much were it ended.
5. There 'best man' for the job was polite but very messy and didnt complete the job properly
6. My unit didnt work once it was installed
7. Immediatly after the installer left i contacted the salesmen and informed him of the situation and asked for it to be rectified the following day
8. A technician wasn't avaliable and i had to wait for one to be avaliable it was wednesday by this point
9. Technician came and was disgusted with how it was installed. Said the zoning was incorrect and it wasnt working as the pilot light hadnt been lit and he needed more work done
10. The installer came back and argued with me about a conversation he had with my husband about placing duct ontop of a live Ariel, as well as my old gas heater was still sitting on my property that was supposed to be removed on the day of installation
11. Not entirely sure what the installer did that day because nothing was fixed. We started hearing a rattling and air pressure wasn't very good so the technician had to come out again..
12. Received a phone call demanding i pay the oustanding amount on my account i refused and asked for a discount for all the inconvenience, also the gas heater still hadnt been removed off my property
13. technician couldnt do any work in my roof as the installer forgot to put a platform down.
14. I asked for the original installer to not come back to my home so they sent another guy who was lovely to install the platform which he told me was up against the wall and he doesnt know what the original installer didnt put it in
15. Technician came back out for the 3rd time to check the rattling and the air pressure and made note that there were loose wires and it was poorly installed said pubrook will need to come back out
16. Received another phone call requesting payment as she was told the job was complete (clearly no one in the office knows how to communicate)
17. I wrote a nasty complaint and was very close to taking the matter to vcat and was contacted by a authority figure at coldflow (who now own pullbrook) to meet with me to check out the work
18. He came out to check the work and he even said it was a disgrace he instructed someone to come out and fix the job as it was pretty bad and he was there and fixed the issue within 3 hours (was happy with that)
19. The job was 'finished'at the end of July and its now October and i still havent received a compliance certificate which was promised to me.
20. No one has gotten back to me about my compliance certificate so makes me doubt the integrity of this company

In conclusion i would NEVER EVER use or reccomend this company. It startles me how they could still be in business when they lack professionalism and honesty.

I wouldnt have written such a negative review if i had just received my compliance certificate that i was supposed to receive in august! Looks like il be contacting VCAT once again..

You are paid to do a job, if you can't do it properly its not the right job for you.

Please send me my compliance certificate

Approximate cost: $5200