They were due to arrive at 11.30am but arrived to start the move at 5.15pm. They rang a few times to say they were still coming but if I knew they were going to be almost six hours late, I would've rescheduled. I ended up having to help substantially and even then we didn't get all the furniture inside until 9.45pm. Only explanation was "These things happen". No discount offered to compensate for wrecking my moving plans. On the plus side, nothing broke!

Approximate cost: $600