I placed an Coles online order 1 week ago during COVID lockdown. Coles sends out emails advising that customers can amend their order up to the day before. What they dont bother to tell you, is that you will lose your delivery window if you try to amend your order. I tried to get a new delivery window but there were none available. I spent 1.5 hours on hold to get through to their 'customer care' team only to be told that my order was CXLD. and there was nothing he could do about it. Who would use such an incompetent service, that clearly has NO CARE for customers! In lock down no less.