I was looking for a mattress protector in the Manchester dept. at Myer. The department was very busy due to their sale. The salesman was so polite & attentive, he first checked in the storeroom & then proceeded to call another store for me to track down what I needed. He was on hold for ages, all the while letting me know that it was OK & politely giving me great customer service. I was a bit embarrassed with how long he spent on the phone for me at such a busy time, but he could see that the other customers were being attended to and was committed to looking after me. He tracked down what I wanted & asked another store to hold it for me. He made me feel important & just went that little bit further to create a happy customer.

Approximate cost: $100.00