Do NOT deal with these scammers!

I sent a near new IPhone XS MAX mobile phone to ‘CasPhone’ Woollongabba for replacement of the rear glass panel only (purely cosmetic)

After a week the phone presented with a large bubble under it, I showed the guys at the Indooroopilly CasPhone store without telling them where it was repaired, they said it was an absolutely rubbish job!
I contacted the shop and advised what had happened & they advised it was not right and offered to replace the glass.

Upon collecting the phone from repair an error message came up on the phone advising that the phone now had a non-genuine battery and that the phone was now compromised!
I showed the girl at the front counter, she agreed it wasn’t right and immediately gave it back to the technician / owner.

He asked “do you want your battery back?? Of course I said yes as the phone was only a few months old & the battery was perfect!! It was at 92% battery life and there wasn’t any reason to take it out!?!?
He tells me to take a seat, 40 minutes later he places the battery back into the phone and gives it back to me.

He then continues to ramble on and tell me he took the whole housing apart and swapped it out, talking to me like he was doing me a favour! At this point I know this guy has effed up my poor phone.

There was NEVER any mention or CONSENT for anything other then the glass screen to be replaced, they even showed me the glass screen replacement that they were going to glue onto it!
I know how it’s done!

It turned out that he (the owner) took the whole phone apart and changed the whole housing, trying to palm it off to me without noticing.

I take the phone to Apple as the phone has played up ever since, the battery no longer holds charge, shuts off unexpectedly & the battery is so swollen that the whole phone housing has come apart!

Apple kindly investigated the phone and have written a report advising that the battery has been tampered with & tabs are missing from it!
They offered a replacement battery and to seal the phone back up for only $99.

I sent all this info off to CasPhone and they have admitted to taking the phone apart without my consent.

I have forwarded the 2 reports from Apple, they are refusing to cover the damage bill of $99.. instead they want to charge me to take it back to them and to pay them a special price of “$120” to put a non-genuine battery in and probably break it some more.

If I had known a basic cosmetic repair would cost me my new phone, I would have just left it or taken it to Apple. So many regrets!!!

I have tried to resolve this in the most civil way possible, this store needs to be held accountable.

This matter has now been sent to the ACCC, people deserve the right to know about this company. I suggest all of you do the same, go to the ACCC website and submit immediately!

I have zero time for people who do business like this, they are frauds!

Approximate cost: $240

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