A six month transaction, with no end date in sight. They were happy to take our money and not keep us in the loop of an Australian made product, after several calls and email’s to the store following up no one took any ownership of our order from the start through to when we received our new bed.

When we finally received our bed after months of waiting, we find the product faulty. Again, after several attempts with the store we had someone come out to inspect the bed and confirm it’s faulty and that it should of been picked up at the warehouse before shipping to us. Three months later, we are still waiting for our replacement bed part with no confirmed timeline when we would receive and after speaking with a manager seeking partial compensation we were told “I’m sorry you have had a [word redacted] experience with us, but there is no grounds here to warrant a refund”.

Good luck for the future Harvey Norman, you’ll need it.

Approximate cost: $5500