Pros:

- Responded quickly to initial enquiry
- Arrived on the day organised
- Initial gent who came to inspect was pleasant and concise

Cons:
- No spare painted tiles were left (as per our contract).
- Unfortunately roof restoration is not completed according to contract. Some roof tiles are elevated (ie not sitting flat on roof) since the roof restoration was carried out, which could be potential areas of future roof leaks (as advised by another roof restoration company, who I organised to inspect the roof restoration job done by United Trade Links).
- Initial concerns were raised by us with Sam, who was adamant the job was perfect. If this was the case, all chipped and damaged roof tiles would have been replaced (as per our contract), but this wasn't done (there are multiple tiles which should have been replaced due to being damaged, but weren't). I organised a second roof restoration company to give a quick assessment, who confirmed my concerns re: some roof tiles not sitting completely flat on roof (they were prior to the roof restoration), as well as pointing out some tiles which weren't replaced when they should have been. Instead, these damaged tiles were simply painted over.
- Since the second roof restoration company gave it's quick assessment, I have contacted both Sam and United Trade Links to have these concerns addressed. No rectification has taken place at this time, even though Sam has promised this would be attended to on multiple occasions (by promising he'd have someone out to fix within a short time frame).

I would be more than happy to work with United Trade Links to get this issue sorted, but unfortunately I feel that Sam and United Trade Links are not willing to rectify the issues they have not only caused (with some tiles not sitting flat), but also not living up to the contract (by repairing/replacing all damaged tiles).

As such, I sincerely hope that United Trade Links live up to their contract, but at this time, my wife and I are left extremely disappointed with the service United Trade Links has provided and angry that we now have additional issues that need to be fixed because of the roof restoration job performed by United Trade Links.

Approximate cost: $4950