Reviews by jaredb227

This review is for Rose Removals , Clayton VIC

verified email - 24 Jul 2021

USE ROSE REMOVALS AT YOUR OWN RISK. This company is completely unreliable and has zero concern for their customers. If they are quoting you cheaper than someone else, 1) it's not worth taking the risk of using them and 2) your move may not actually end up cheaper after they calculate the final cost.
We had a 2-4pm arrival window, we received no communication at any point until we called close to 4pm for an update. We were told it would be about 5:30pm now. We called again close to 5:30pm and were told they weren't going to come until the next afternoon. No offer of any options, assistance or compensation, not even offered a booking first thing the next day. My pregnant wife and I had to find a place to stay the night, they didn't care.
The next day the window was 12-2pm arrival, as it got close to 2pm WE called THEM again to find out they were going to be well late on that too. When we contacted them about the experience someone called Jessie gave us a two sentence response to all of our issues and claimed it was out of their control.
I strongly suggest avoiding Rose Removals at all costs.