Not worth the stress. Customer service is appaling, they are good at over promising and under delivering. I have had nothing but problem after problem. All I want is to get my correct bill and pay it! I ring all the time with all sorts of problems, the customer 'service' people always say the same thing... 'I'm really sorry these problems haven't been rectified a long time ago, it's clear that other people don't seem to be following procedures, I'll personally ensure it is corrected, my manager is out/in a meeting/on another call but I'll get back to you within 24 hours blah blah blah'. They NEVER call you back or email you back. Then you call again and explain the entire story again to someone else! I've been with them for about 3 years now, I'm so over it. I will change suppliers when I could be bothered going through all the initial set up effort and expenses again. Have always been bad but are getting a lot worse. I believe they were really good at one stage and when I joined they used to pride themselves on the Perth customer service centre... It's been a long time since I've spoken to someone there that was in Australian or had an Australian name or accent. I know most telco's arent known for good service but iiNet take incompetence to a whole new level. Avoid at all cost.