Keema Springwood - Purchasing the car they bend over backwards to contact you and follow you up and make sure they get their bonus for selling you a car.
Come to Service Dept. It flips around and the opposite happens and if you present with an issue then its like you have inconvenienced the service dept.
You listen to the waiting message and the talk about great customer experience - well some one needs to show how to achieve that
Culture starts from the top down have a great manager with great customer skills and attitude and it flows down the line and people are inspired to work for them.
So the manager of Service Centre at springwood hmmm not sure - the someone from the Keema family needs to put their arms around him and have a chat
Something needs to change and i am a very loyal person but enough is enough and i will find another service that offers great customer service
Jim