I engaged this man to have a look at my hot water system because the flow was to slow and it took long time to come out hot water. This man told me it would cost me $99 for call out including 45 minutes of services. Two men turned up. One man stayed outside clean the filter. One man went in my kitchen to play with two taps and went into toilet. He then went to front yard to turn the main water tap to full. According to him, the tap was only half full. They then told me that they need to check the temperature valve. They told me the valve is faulty because the cold water flows through it. They told me it would cost me $300 (including their call out fees) to replace the valve. I agreed. When the put on the new valve, I asked them to show me the difference. They could NOT. In fact, there was NOT any difference on the cold water flow between the old and new valve. So I asked them to put the old one back.

He then issued me an invoice for $198.00 saying that they have spent 1 hour and 15 minutes on site. I have paid them $99. Now this man [Redacted name] has kept sending me email for $99. What do you think? I am surprise to find so many good reviews on him on this site. Am I at odds?

Approximate cost: $99