What a disappointment! Prior to and during the installation, communications
from Pulbrook air was great, but the moment the got their final payment,
they disappeared, even when we had an issue.

After installation, we received a complaint from our neighbours regarding
the noise emitting from the cooling unit. Although we had asked our
consultant if this may be a problem prior to installation, he ASSURED us
that this will not be an issue and it would follow all the EPA guidelines.
This was not the case.

To keep peace with the neighbours we agree to move the unit. We contacted
Pulbrook air to help us do so. We explained the situation and he said he
would get back to us with a solution and move the unit. We waited a week -
no answer. We checked our account and the money for the installation had
been deducted in the meantime. We continued to email, call, sms but they
just stopped picking up our calls and at times, hanging up on us.

We are now trying to find someone who will help us move out unit so we can
actually use it next summer.

Disappointing when people rave about their customer service, but the moment
they get their money, they don't want to know us.

Feel free to use them, but if something goes wrong, don't expect any help.

Approximate cost: $4000