Tony,

It is 8:30PM in Eastern Texas, USA. You phoned earlier today to tell me that there were issues about delivery of the cruise control back to me after having been repaired and at your facility. I had notified you that the parts are sitting at a FedEx facility 25 miles from me and had already been there for at least a full day. And they are refusing delivery until April 16. Which is an additional 5 days for the parts to be at their facility from the date they arrived at that facility. I am only recalling the circumstances of our communications to remind you which customer I am! I am sure you deal with many unusual and mind bending events on a daily basis.

The reason for my email is to let you know how happy I am. It is such a breath of fresh air that you have taken the time to keep me informed of the events as all has unfolded. My first thought was this will be a waste of effort to ship this broken part half way around the world. Why should anyone pay attention to my desires....after all, we are on completely opposite sides of the planet from one another. There are 7 BILLION people on this planet, I'm just one customer!

When researching your products 4 years ago I read then that you have global customer service and I cannot say enough about how impressed I am that your company stands behind its reputation. You have won me as a customer for life. I will always recommend your company with a personal testament to your character and the quality of your products.

Exemplary attention to customers and the details of your products.

Great work! As a customer and fellow human being, I appreciate your efforts beyond words.

Yours truly,

Glen Texas, USA April 13 2018

Approximate cost: $170