Reviews by geewhizzj

This review is for The Workshop, Mentone VIC

verified email - 22 May 2019

I would not recommend this business even to my worst enemy. They are a front for scamming the customer. I took my car in to get the timing chains replaced. After they did this and I paid $2000 for the work they said that because the engine had so much build up of oil residue the new timing chains may not work properly. The car was no better than before they did the work. So I took it to another mechanic and they showed me that no work had been done on the car and the timing chains had not been replaced. Furious at this finding we went back to The Wirkshop and had the staff all lined up and they denied the scam. But it was very awkward and we could tell they were lying. To make matters worse the car was now too dangerous to drive because the brakes were failing due to low vacuum pressure from the engine due to faulty timing chains. I had to use the hand brake to stop the car. So The Workshop mechanic had a look at it and took it for a test drive as he didn’t believe me but when he nearly crashed the car because the brakes weren’t working he had a serious word to [redacted] who told us we needed a new engine. They quoted $23k for replacing the engine and we almost lost it there and then. We told them we were going to report them to the RACV since they had just recently acquired RACV approved repairer status. We got an RACV investigator to visit them and explore their premises and ask lots of questions. The RACV guy said that he couldn’t prove they had done anything wrong and suggested we get The Workshop to replace our engine for trade price instead of full retail price. The Workshop called us back and offered to replace the engine with a brand new engine for a heavily discounted price. After much negotiations we got them to do this work for $4,000. I had this checked and they had indeed replaced the whole engine with a brand new one. So in the end we got a new engine in our car for $6000. Lesson learnt’t here Is to read reviews about a place before getting them to provide you a service. I will never trust The Workshop again and suggest no one ever goes there either. Also, I recently heard they are now permanently closed due to going into Liquidation so this may be Karma for all those ripped off customers.

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