The most impatient and arrogant dentist I have met! I brought my 4yo daughter for her second visit yesterday and it was a terrible experience. On our first visit, I've already felt that the dentist was very impatient with my kids. It was my 7yo's second visit and my 4yo's first visit. Upon checking on my 4yo's teeth, which had some decay, she made me feel like I was the worse mother for not taking care of her teeth! Granted my little girl has a sweet tooth but I do strive to brush her teeth twice everyday since very young. I was hoping the dentist would do some cleaning but were we had a make a separate appointment for that! I was a bit reluctant to come back but I thought we should follow through and made sure my girl's teeth are cleaned as soon as possible.
Our next appointment was rescheduled TWICE by their reception. Second time, I had to take the trouble to get help from a friend to pick my son up after school, just to make the appointment which the dental called to change at last minute! I was even told not to be late because the dentist's schedule was tight. I arrived about 5 minutes late after the rush, and still had to wait another 20 minutes! When the dentist was finally "free", she was again very impatient. Obviously a 4yo needed to be cajoled a little to let the dentist check her teeth, but after just one or two attempts, she told me "maybe I should refer you to a paediatric dentist and put her on gas"!! But her assistant and myself continued to cajole my little girl, after just a while, she cooperated (very proud of my little girl). Nevertheless, I tried to keep my cool, trying not to make it look like a bad experience for my child. And then, when presented with the bill, I was told to pay out of pocket for a certain treatment that they can't claim from Medicare because we claimed for this with another dental clinic before! Total outrage!
I am generally a very calm and patient person and hardly have complaints on services. All the while I kept my cool from start to beginning, but this kind of very bad customer service should be discouraged! The assistants and manager were wonderful and nice, but the dentists or owners of the practice are just terrible!