When I bought my VW in 2013 I took out an extended warranty to mean the car had a warranty for 6 years. There were two faults in this understanding. One was that the period commences on the car build date. I bought my car at the end of February 2013. The car's build date was December 20, 2012. The extended warranty therefore "protected" me for only 5.75 years. Worse are the terms of the policy. It is sold so as to make the insured person think that anything covered by the new car warranty that might need attention over the six years would be covered by the policy. NOT SO! The policy excludes cover for anything requiring (expensive) attention that it caused by "normal wear and tear". Eric adopts a broad interpretation of this clause so that, by year 5, almost anything that goes wrong is defined as caused by normal wear and tear. I have heard car experts on radio talking about these policies and advising against them as bad value for money. This is my experience with Eric and I will not be taking this option up when I buy my next car. The consumer programs on TV and CHOICE magazine also warn about extended warranty programs for all products, not just vehicles. My recent dealings with Eric were very unsatisfactory. They are not transparent, providing no reasoning for their adverse decisions and they rely on the vehicle owner's reluctance to appeal decisions because the owner is keen to get the repair work done to regain possession of the car. It is, is short, a rotten system.