NEVER EVER AGAIN!

Our journey started in November 2020 and our review is not influenced by timing delays due to Covid restrictions AT ALL.

The person who came to quote was very nice but never had everything we wanted to look at even after specifying we wanted a particular colour of mount and pulley for our blinds. We ended up having to have the head office post us colour samples in order to get to see it. You would think they would supply their sales people with everything they need to do their job properly? All we wanted was a cream base and cord - seems pretty basic and standard to me?

They never provide their installers with everything they need to do the job to completeness. We have had them back so many times now I have lost count and are still having issues.

1st visit - installed outdoor blinds, half of which stopped opening after 2-3 weeks. Had to wait a month to get someone out just to get our blinds to open (this happened on visit 4 or 5). They applied silicone spray and brute force. We had to provide our own silicone spray though as he showed up with a practically empty can and no back up? If it's something they use on a regular basis - shouldn't they have a proper supply of it?
2nd visit - installed a broken blind, took 3 more visits to get this one fixed
3rd visit - installed 7 blinds with missing parts, 2 blinds were too short (but they still installed them) and several of the cords were too long and had to be re-ordered, still didn't fix the initial broken blind
4th visit - installed a blind with another wrong length cord, didn't come prepared to fix anything else??? Found out that our 2 replacement blinds for the 2 blinds that were too short hadn't even been ordered???
5th visit - replaced the 2 blinds that were too short, 3 wrong length cords, fixed the original broken blind, fixed outdoor blinds. Outcome - still have 7 blinds missing parts
6th visit - installed missing parts from only 5 of the 7 blinds missing parts, re-installed them so tightly that we can't use them properly and twisted one of the cords on installation AND left dirty hand prints all over our new blinds

Now I'm pretty sure there is another visit in there somewhere - where they came ill-prepared and left without fixing everything that needed to be fixed. Bottom line is after over $14k and 9 months we are still waiting for a satisfactory result!

What an utter disappointment!

Read the one star reviews people - this is a pretty consistent theme in them and I wished I would have looked past the very deceptive "4 star" overall review on this site!

Still don't know how they are still scored so highly when I look at all the 1 star reviews. Must be from all the "padded" reviews before they started putting controls in place for these things!

Approximate cost: $14000