I purchased a new electronic reclining chair in 2020. Two months after it was delivered the chairs motor stopped working and I made arrangements for repair. During the repair process I discovered that Domayne had given me the floor stock chair instead of a new chair, as purchased. I contacted the store manager and requested a new chair or a refund. This was refused. I took the matter to NCAT and a judgement was made against Domayne, specifically that they had "engaged in conduct that is misleading or deceptive or likely to mislead or deceive." NCAT ordered a full refund. Domayne refused to abide by the orders and I went to the NSW Local Courts to enforce them. The Local Court issued orders for payment and Domayne STILL refuses to pay the refund. The saga continues.

Approximate cost: $2500