What a disaster! We moved with a 20-ft shipping container from SA back home to VIC, and it was if Basil Fawlty was in charge.

Even with mistakes, it's not inevitable that a customer will end up dissatisfied (Richard Branson has a great quote about that). But we were promised "everything" would be done to fix all the problems, on a recorded call. And what's been done? NOTHING.

They're even refusing to repair an INSURED couch. Let alone failing to turn up or contact us on the day we were supposed to move in (our container wasn't even in VIC at that stage, despite Kent confirming the move half a day earlier and demanding access from 7am, yet we live 2 hours from their depot).

So many phone calls to chase them up, and so little response. Promises not kept. Rubbish left in our furniture from the uplift. Damaged items. Items that were unassembled during the uplift not reassembled when we moved in. Requiring us to spend HOURS getting quotes for repair, because they'll do "everything" to fix things -- and a flat-out refusal after wasting all of that time. Even needing one of us WORK on the day they moved us in (managing their iPad and inventory list).

That's about as unprofessional as I can imagine for the thousands we paid. Extremely disappointed, not only in the service, but the failed promises.