Dora was great help with a last minute end of lease clean, and was a very effective communicator around any extra charges on the day. I’m under no illusion that our carpet was in great condition, it has plenty of stains (from both us and previous tenants), but the carpet cleaning part out our service was by far the least effective we’ve ever had. Having rented for many years we regularly get our carpets both professionally cleaned and DIY it, but even our weekend job with a Bunnings hire carpet cleaner does a more effective job. I was disappointed considering I was also charged a significant extra fee for a ‘stain removal treatment’. The rest of the house was cleaned well, but it seems I’ve paid a premium price (as compared with every other quote I received) for what I’d consider a standard clean, I’m a little disappointed. Having cleaned our carpets so many times before, we know what a great clean and stain treatment can do to improve the stains, but this wasn’t the case for this service. If I’d know this was the case, I would have hired one of the many professional carpet cleaners we’ve used over the years for around the same cost and a much more effective clean.