I purchased a Groupon voucher for this salon and with the expiry date looming in the next month I called to make an appointment. No answer, phone rang out, automated 'please leave your message' in the Telstra Home Messages 101 voice. Which I did, expecting a response at least by the end of that day. Next day rolls around, oh yeah, they never phoned back. Ok, so I called again, once again no answer, same weird message. Aren't they a business (newly established or otherwise, they should have a proper personal answering machine message which says 'we can't attend to this call right now, we'll call you back the moment we're free'). I leave another message. For the next day I call again, and frustrated, I contact Groupon to let them know of the issue. Businesses such as this should be pre-qualified and monitored to ensure they are responding in a timely fashion to any new customer appointment requests. This should be a busy time for the salon yes, but do they really anticipate future business from people who are legitimately trying to make appointments and not even hearing back? If the business has closed then they need to alert Groupon. Not a happy customer - I am local, yet upset and frustrated.