Reviews by customerc344

This review is for Chocablock Chocolates, Moorabbin VIC

verified email - 25 Jan 2018

I don't recommend using this business. I ordered chocolates for a first birthday. The order was placed in advance and since the birthday was on the Sunday, Chocanlock Chocolates suggested they should send the parcel on the Monday (next day delivery) and I would get it on the Tuesday. The chocolates didn't arrive on the Tuesday and when I called to ask, they told me they posted it too late in the day. The parcel arrived on Wednesday which would have been fine but the chocolates had the wrong name and age on them! They sent me the name and age that is on their website as the demo! I contacted them and was told they would send the correct ones that day. On Thursday morning I called to make sure they were sent on Wednesday. They hadn't been. So I asked them to please send it now so that I get it the next day. I spoke to a woman that implied she was in charge, she refused to send it in the morning. She told me that all deliveries get taken to the post office just before 5pm. Considering their business is at fault, you would think they would do whatever it takes to rectify their mistake, but no. I knew I wouldn't get it in time if she sent it at 5pm because that's what they told me happened to the first parcel, it was sent too late in the day. I asked them if they could use a courier that delivers on Saturdays but they were not interested in doing anything to rectify their mistake or keep their customers happy. Apparently the parcel was posted on Thursday evening but I never received it. These chocolates were meant to be the thank you gift for guests. The chocolates didn't arrive in the end - don't trust this company.

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