Have been going here for years. I see a lot of negative reviews on wait times. It's not the receptionist or the doctors fault. Sure, my family and myself have had to wait on numerous occasions, but that's the current world we live in until the health system gets the support it needs.
I find the receptionists polite ( even in busy times) and the doctors great. If it's an emergency and you can't wait, go to the hospital and see how you go there.