I'll stick to the facts, after speaking to 2 salesmen we were assured that our trade in vehicle met their terms and conditions for minimum trade in. While negotiating the price we were told this isn't the case, their manager had informed them otherwise, unable to show us the terms and conditions for minimum trade in we kept with negotiations and agreed on a price.

Upon picking up our brand new car, I noticed a sizeable dent and scratches in the paint, across two panels, no explanation offered accept that these things can happen.
We have been offered as much as a full tank of petrol upon return of the vehicle...