Order not even dispatched after more than 3 weeks

We have left several msg's, no one calls back. It is just not a priority for them. Tried calling the store, left msg via Facebook, lodged query via the website

Massive issue with an order? Reference ID: 31T741567M9031535
Order Number: 107390214
Order Type: Delivery
Order Date: 24/11/2021
We have been following up several times and unable to track this and not sure what happened to our order

Approximate cost: $510

Order not even dispatched after more than 3 weeks

We have left several msg's, no one calls back. It is just not a priority for them. Tried calling the store, left msg via Facebook, lodged a query via the website

Massive issue with an order? Reference ID: 31T741567M9031535
Order Number: 107390214
Order Type: Delivery
Order Date: 24/11/2021
We have been following up several times and unable to track this and not sure what happened to our order

Approximate cost: $510