Dear Culture Bean Cafe, last Saturday my boyfriend and I visited the cafe seeing as it is ‘vegan friendly’ as stated on Zomato.com. We were served by the youngest girl working at the register. We ordered two acai bowls, one normal latte and an almond milk latte. After ordering we double checked our order, reinforcing that I was vegan(no animal products) and were assured that the order was correct. When the coffees were served, I took a sip of my latte to discover that it wasn’t almond milk and that it was actually normal milk. This disgusted me firstly seeing that I am vegan, and after double checking my order, the staff member obviously disregarded my almond milk request. As you may know, it’s overwhelming for a vegan to accidentally consume animal by-products seeing as it is unethical, could potentially cause a bad reaction and not to mention the fact that I am intolerant to dairy. I advise you to notify Zomato.com to refine their description seeing as simple vegan requests can’t be followed.
To double check we hadn’t mistaken the coffee, we took it back to the register and asked the barista if it was almond milk, and turns out it wasn’t. The young girl who served us was completely oblivious to the fact that we order an almond milk latte “oh, did you order that”, and then rolled her eyes.
I understand that mistakes can be made, but under no circumstances should a staff member try and guilt a customer (especially after I heavily enforced that I was vegan).
On the other hand, we ate inside and there was no heating which was a little uncomfortable whilst eating the acai bowl seeing as it was icy old, also I found the muesli too hard and possibly ‘stale’.