We organised Bull18 for an end of lease clean. When the ladies arrived to clean, they told us that the garage and patio were extra (which we had already organised as included, so, Get it all in writing!!) We then spent 45 mins on the phone with the 'manager' to get it all sorted. They then tried to tell my partner that the kitchen and lounge room were at an extra cost!!
After all that- the house was cleaned (and cleaned well) however they put 2 sliding doors off their rails and refused to admit it was them. They also bent one of our key trying to get outside. So we needed to get a new key cut days before our lease ended. We were never reimbursed.
Poor service when trying to get all these issues resolved. Disappointing and incredibly stressful.