Courteous and thoughtful communication.

Procedure well explained.

Mortuary attendants had a "no rush" attitude when collecting Pearl, which I appreciated.

Funeral and farewell all to plan. The only slight negative (probably due to our inattention) was that a couple of flower bouquets ordered by overseas relatives and left on the chapel steps, were taken with the casket before we could see them properly and acknowledge to the relatives. We weren't expecting them to go as well as the bouquet on the casket.

However, all in all, very happy.