We’re currently in our 8th month since initially ordering and paying a 50% deposit, and the install is still not quite finished.

Although there was a period of 3 months where Victoria was under COVID lockdown, it’s still 5 months and counting. They initially check measured our plantation shutters prior to lockdown, however unbeknownst to me, forgot to measure our roller blinds. After lockdown I waited a month and then called them only to for them to suddenly realise that they’d forgotten the roller blind check measure (lucky I called, or I’d still be waiting I reckon).

Installation day finally arrived on the 25th January, and that all went well, except the part where two of the blinds were rolled the wrong way, one of the blinds fell to the ground when I tried to use it!

I called them about the fallen blind, and they’d told me about a 1-2 week wait for the re-rolled blinds, and we agreed to get all the issues rectified at once. I get a call to book the rectification, and they tell me that the earliest I could get it done was the 23rd February, so basically another month! I asked, given the disgraceful level of organisation and inconvenience they’d caused, why I wouldn’t be going to the ‘as soon as possible’ install time slot, and was told that they already had customers booked for install and weren’t prepared to shuffle things around. I suppose they’re happy to continue to provide terrible service to someone they’ve already annoyed???

The product itself is fine, however it is absolutely overshadowed by their lack of ability in all other areas.