My experience with this shop with regard to advice and installation of their products is good but they need to raise their game substantially when it comes to customer service. When I bought a Brivis Evaporative Cooler to replace an old one they supplied and fitted the unit in quick time but there was supposed to be a cash-back offer on it. They never got back to me with details as to how to claim this. Over a period of 8 months I spoke to them many times on the phone and in person. Each time they promised to sort it out and get back to me but they never rang back. In the end I contacted Brivis directly and they had it sorted in about three hours.