I have been a customer for over 5 years. Recently I upgraded fro a quota plan to 500 G plan at twice the price I was paying. I do not my 500G yet every two weeks iiNet slow my line speed still. I have had Telstra check the line and purchased a 3 channel model router to find that all the hRdware and my line speed is fine. I am out of patience and tired of spending money for a service that I do not get. I have been a customer for over 5 years imagine how iiNet would treat you! Stay clear of this company!