Rip off! Was there for 2.5 hours when quoted for 6:25
Absolutely terrible job done by Optima Clean, Sutherland, NSW.

Firstly they arrived an hour late with no call to say they were running late then they were only there for 2.5 hours when the job charged for was for 6:25. It was an empty house so easy to access all parts of the property. They didn’t need to clean the oven or cooktop due to new one being installed and no vacuuming required due to the carpets being cleaned the day before they arrived so they were done already. The cupboards and walls were left with marks all over them, dust all on the skirting boards and balustrades not even touched! I called to complain, and sent photos of the sub par job, but after taking my first call and upon finding out it was to complain they then proceeded to ignore me in the hopes that I would go away. Once they realised that I was serious and persistent they did respond and ever since then I have been met by an unapologetic and very indifferent response from Optima Cleaners.

They merely assumed I wanted my bond back so they just did a rubbish job hoping for a lax real estate agent to view their work. I told them I was the owner and not looking for my bond back just an honest job done for the money they charged which was $620! To me $620 for 2.5 hours of work is completely outrageous (I was quoted and charged for 6:25) especially given that it was barely noticeable that they’d even been there once they left. I wish I used my normal cleaner she would have done a far better job for about a third of the price that this company charges! Beware of these charlatans they admit they’re rip offs and they’re happy to do it, in fact they’re almost boastful about it!

Steer clear of this deplorable company and you’ll not only get a better job done you’ll most likely save a lot of money too!

Approximate cost: $620