worst experience ever.
Im just your average hard working tradie.
had full comprehensive vehicle insurance on my work van.
Had an accident that wasn't my fault and was treated horribly.
To be honest i wished i didn't have comprehensive insurance, i would have been better off.
I paid a premium for a so called top product and got absolutely appalling service in return.
Cgu were not honest, open or transparent, when it came to aspects of my claim.
I had to get 4 different car valuations before i got one with any evidence about how they came to that figure.
losing my work vehicle made life incredibly difficult especially when you run your own business. i had hopped cgu would step up to the plate and make my claims process run smooth. Wrong the whole process was beyond a joke.
I wasted so much time and energy dealing with their appalling behavior.
I took my case to the general insurance code of practice and they found Cgu to have breached multiply sections of the code.

complete waste of time.

i will never get any insurance from CGU ever again.