Exceptionally bad customer service and experience. I booked an expensive massage and lunch package for myself and a friend. The day before my friend came down with the flu. I tried to contact the spa several times to reschedule and wasn't able to make contact. On the day of the massage I was called back and was rescheduled finally. Then, 2 hours later-after the appointment had started - I was left a voicemail saying the manager had reversed the decision and they'd keep the money paid. Absolutely awful experience and for a premium price tag. Worst customer experience I've ever had

Approximate cost: $350