We put our dog in Hanrob for 11 days and got her back so sick she may need to be put down. Listening to the absolute [redacted} that the manager of Hanrob Pet Hotels Melbourne is saying is unacceptable.

Our dog went in healthy and came out so sick the vets are saying she may need to be put down. The staff kept no notes and she was filthy and clearly sick when we picked her up. Now we’ve got management on the phone side stepping as fast as she can and avoiding taking the blame.

Absolutely not good enough. Aside from the costs we’ve incurred, it’s an absolutely pathetic attempt at customer service and problem-solving.

Edit to update:

In the hours since this was also posted on the Hanrob facebook page, they have deleted the post, as well as switched off the ability for people to post on their page.

I was promised a representative from Hanrob would be in touch to speak but clearly, this won't be happening with an attempt to hide and cover up.

Absolutely appalling behaviour from any business let alone one that deals with being trusted to look after beloved pets.

DO NOT USE THIS SERVICE