I booked a drive test with Ez Licence in Victoria for my daughter but the instructor had to cancel as he was not well. He texted the night before (7.00pm) to say that he had informed the office and that they would organise someone else to take her. No word overnight so sent a message via "contact us" before 9.00am on the day of her driving test. By 10.00am no response. Then finally found a number to call "customer service" ( & I use the term loosely !) and they were useless ! Apparently the instructors are all independent contractors so the company cannot interfere with their hours or bookings - can't even attempt to find a replacement ! No bookings available with Vic Roads now until September and no assistance offered by Ez Licence. Very poor customer service - even wanted me to request a refund in writing even though they could see the whole story on my daughter's account. Buyer beware !

I booked a drive test with Ez Licence in Victoria for my daughter but the instructor had to cancel as he was not well. He texted the night before (7.00pm) to say that he had informed the office and that they would organise someone else to take her. No word overnight so sent a message via "contact us" before 9.00am on the day of her driving test. By 10.00am no response. Then finally found a number to call "customer service" ( & I use the term loosely !) and they were useless ! Apparently the instructors are all independent contractors so the company cannot interfere with their hours or bookings - can't even attempt to find a replacement ! No bookings available with Vic Roads now until September and no assistance offered by Ez Licence. Very poor customer service - even wanted me to request a refund in writing even though they could see the whole story on my daughter's account. Buyer beware !