Bought a couple of thousand dollars worth of dining table and chairs, stools, etc. and ordered delivery. Three separate staff members told me in the store that the stuff will be delivered to my apartment on level 4. On Sunday, the truck showed up and left the stuff downstairs and as soon as I went around the corner to let the other lot of delivery in, they dumped the stuff and left. I called the driver and he said they're "not allowed to deliver to level 4". I called IKEA and after being held on the line for an hour and 15 minutes, the only thing they could do was to refund the $79 delivery fee, which is pathetic. It was a Sunday afternoon so it was impossible to arrange a removalist to help me with it, so I was left with about 8-10 flatpacks some 30-40kg each. My friend drove from the North Shore to Glebe to help me get the stuff up. I could have arranged something beforehand if they hadn't lied to me about the delivery. They treated it like it's none of their business.

Approximate cost: $2000