Reviews by PyperSafire

This review is for Pet City, Mount Gravatt QLD

verified email - 03 Feb 2022

Only giving two stars as I know this company has good employees, just my overall service tonight was poorly handled. Called earlier in the afternoon today asking if I could house a turtle and suckermouth catfish together, which I was told that it’s risky but possible as long as the catfish and turtle were somewhat compatible. From previous research I already knew the risk, so I was happy to speak more with them about which catfish would be suitable. Went on to organise to come in to speak about which turtle I was getting and which catfish would be best. After driving 20-30 minutes to the store, I was ultimately told that catfish and turtles can’t be kept together. It was upsetting because I feel like I wasted my time when I could have been told this over the phone instead of driving the distance to get there. I’m leaving this review as I feel that employees should all be on the same page, as to not mislead customers and cause instances like this to happen again.