Follow up from previous. After a number of phone calls and finally writing by email they at least proved decent. They have replaced my battery which went missing with a new one. Hopefully this will not happen again in their premises.

Carelesss,they not only cannot troubleshoot adequately but instead they charge inappropriately despite not repairing; in addition they cannot be trusted with the components of your boxed laptop. Parts worth $$ got stolen or misplaced or they "lose" it through being over-casual, clueless compared to another repairer who could accurately diagnose and charge only when fixed+ no additional "loss" of components IN THE REPAIRER'S CUSTODY. Total loss of money and property almost $200. Not to mention phone calls, time and fuel for trips up and down, and wasted time eg, if taken to a more competent for IT trouble-shooting and a more careful company. What's the use of charging customers for giving bad service + after losing components... This is terrible service!