Ordered on line the 250/25 service on the 16th April, scheduling in the service cutover for the 27th April. Received an onboard email which stated they had received the order and a brief outline of the service...this outline did not state the subscribed speed (more on that later). 27th comes and goes...no service, not equipment. Equipment turns up on the 28th. Instructions state that its preconfigured and ready to go. I plug in and its using Cellular network, speed of approx. 7-9Mbps. I contact them and they state it can take 24-48 hrs to provision. 29th, I contact them, the speed has increased to 25Mbps but not the 250Mbps i signed up for. They argue with me that I only signed up for 25Mbps, after this going back and forth they admit that the system can default to the basic package. They assure me that this will be fixed within the next 24-48hrs and that I will be up and running over the weekend. I explicitly ask that if not, is there a team working on the weekend to rectifiy, assurances are given. Not the case. Monday still no 250Mbps. The problem now is that my phone number has not ported and they cannot change anything on the account, do anything at all until this is done. They state this will take anywhere up to 5 business days. They give me the option to cancel the porting of the number but this will take up to another 5 business days. Its now the 6th May. Ive report this to the communications ombudsman, and still no action for them to expedite or prioritize. I would not recommend this provider for anything!!