Reviews by Bellybutton

This review is for LivingSocial, Sydney NSW

verified email - 07 Feb 2014

I purchased a Kid's Learning Tablet from their website, listed for $24 (discounted from $59, supposedly). They advertised the item as a touch screen learning tablet with heaps of touch screen letters and numbers. The image they supply is of a tablet with what looks like a computer-type touch screen complete with battery signal bar in the top left and clock in the top center. When I received the item, it was no more than a plastic base with a cardboard face designed to look like a tablet. Okay, I was unhappy with the item and felt that it was misrepresented in the description, so I just want to send it back for a refund, and no more problems.
Unfortunately not the case. When I reached out to Living Social, they sent me what appeared to be an automated email stating that in order for them to assist me I would need to login to the website, go to my account page, and confirm that my name was correct. If it was, in fact, correct, I was advised to delete it, and re-list it. I still have no idea why they asked me to do this, but I did it anyway. Fine.
Once I emailed them stating that I had done what they requested, they sent me an email stating that I needed to forward to them photos of the damage to the item. As I described above, the item didn't have any damage, but was falsely advertised. I forwarded screen shots of their own false description.
They promptly got back to me and said that even though the item was not damaged, they still needed photos of the item. So I took the photos they requested and sent them along. That was over 2 weeks ago, and I have not heard from them since. I've sent follow up emails asking for news, to no avail. Their website states that they abide by a Code of Conduct as created by the Australian Direct Marketing Association (ADMA) and the Australian Interactive Media Industry Association (AIMIA). By signing this code they have committed to providing their consumers with clear, accurate and honest communications, among other obligations. They have not lived up to this code, nor are they abiding by the Australian Competitions and Consumer Commission rules stating that businesses are not allowed to make statements that are incorrect or likely to create a false impression.
At this point, I will be reporting them to the ACCC, but don't have very high hopes of receiving any type of response from living social. I would not recommend purchasing from this website.

Approximate cost: $24

This review is for J & D Smash Repairs, Murarrie QLD

verified email - 24 Aug 2012

We needed the entire sub-bumper and guard replaced on our Ford Falcon due to a run-in my husband had with a higher than normal curb in the parking lot at work. While the car was fully functional, we didn't want any major damage to happen to our car's internals, since the guard was no longer in place. So, we got three quotes and J & D's happened to be the lowest quote by a long shot. They gave us the rate of just under $800 for repairs, while the others quoted $2,000-2,100. That is a major difference.

We passed all the information along to our insurance company, and the assessor approved the quote by J & D. So we rang them up and booked in. They told us the repairs would take 4 days. They did it in 3! When does a mechanic ever get you back on the road early?! Also, when my husband dropped the car off, they gave him a ride into work, and they dropped the car off to him at work once it was ready.

It was beautifully done, and the car looked brand new. They even gave us a little bottle of touch up paint in case we had any other little boo-boos in the future.

I highly recommend their services. I was truly impressed on all levels.

This review is for Chandler Megafresh, Capalaba QLD

verified email - 16 Aug 2012

When I moved down to Brisbane from the Sunshine Coast, I was eager to find a greengrocer that was similar to the quality and value as the one I'd left. After visiting many of my local shops, I found what I was looking for in Chandler Megafresh. They offer a wide variety of fresh fruit and veg as well as a gourmet-type deli counter and cold goods section. I go exclusively for their fruit and veg, as the value is quite good. Out in the front of the shop they have the produce in buckets, and they are priced by the kilo. What the buyer should be aware of is that the buckets may be more than a kilo in weight, so don't be surprised if you're paying more than you thought once you get to the register. However, just before you enter the building, there is a section of vegetables that is pre-packed and usually on sale. This is where I find the best bang for my buck. They also have weekly specials where their prices can be unbelievably low. On the other hand, you do have to pick your fruit and veg well. I purchased a 2k bag of potatoes once for a dollar, and when I brought them home found most of the potatoes to be extremely small, and several of them were green. Their strawberries, on the other hand, are the best ones I've been able to find in the local area. So as with many shops, you'll get a mixed bag, but since I shop there regularly I know what to look out for, and when I'm truly getting a bargain. I cannot comment on the deli as I've never ordered from them, but the staff is nice, and the produce inside the shop has always been great quality if not the best priced. I also buy their Cocobella Coconut Water, as it's a great value. If you're looking for value, then Chandler Megafresh is a pretty good deal.

This review is for Little Mermaid Seafood, Tingalpa QLD

verified email - 16 Aug 2012

My family and I live just down the street from this little gem and have their fish and chips for dinner every other friday night. We've had their Dory, Whiting, Cod, Calamari, and the odd order of Fried Chicken, along with their chips. The quality and flavor of all dishes has been quite good, and their portions are quite generous. For a family of four, we are rarely able to finish a $5 serve of chips. The value is quite good, too. We can feed the lot of us for $20-$25 total depending on which fish we order. It is a family-owned business, and they've always been fast and courteous.

This review is for Avea Insurance, Nunawading VIC

verified email - 08 Aug 2012

I've had two claims with Avea. The first was for a cracked windscreen. As another reviewer said, they offer a free windscreen replacement every year, so apparently this is a very standard procedure. They gave me the number of the local repairer that they contract with, I called and dealt directly with them and they were great. Their service was fast, friendly and professional. To be clear, this was not Avea Insurance, but their glass repair contractor. I imagine they work quickly and efficiently so that they can get paid by Avea straight away.

The second claim is a whole other ballgame. I put the claim in on June 7th of 2012, and I'm still waiting to hear back from them and it's August 8th. If you don't call between the hours of 9-10:30, then you'll be stuck on hold for at least 20 minutes. I've called them several times and have only ever spoken to the same 3 people, so that's probably an indication of how many customer service staff they have on board. Anyhow, each time you call, you have to give them either your claim number or your policy number, and each time they put you straight back on hold to "locate" your file. I think they must be physically getting up, going to a file cabinet and looking for a hard file, as opposed to something on a computer, because they take a while, and more often than not, they'll come back on the line and ask you for more information because they're having trouble finding the file, and they need more info to look in another location. If you give them your policy number, they'll come back on and ask for a claim number. If you give them a claim number, they'll ask you for a Rego number, and on and on. When I was asked for the Rego number, I responded with "You guys don't have that on file?" and the response was "I just need it to locate your file." Either they're not computerised, or they want a reason to put you back on hold.

In any case, once they locate the file, I'm usually told that the progress of the claim is moving along and that I should get approval in a day or two. The last time I got that information was two weeks ago, and my mechanic still hasn't received approval.

So I called today to inquire about the status of the claim (again). To my surprise, I kept receiving the message that their office hours were between 8:30 and 5pm, EST and to call back between those hours. This was at 9am, EST. I kept receiving this message from 9am to 10:30am. At this point I was wondering if they'd shut down and pulled a runner. But nothing online indicated that they were no longer operating. So I gave it another go in the afternoon, knowing that I'd be on hold for ages if they were actually operating. To my surprise I was only on hold for 11 minutes. An easy ten minutes less than I expected. Anyway, I got the same rep I spoke with the last time, and I explained to her that 2 weeks prior she told me that the mechanic would be receiving the approval to move forward with repairs and that he would get in touch with me the following day. She then put me back on hold and did the file search dance. When she came back, she said that the approval was in fact given, but when asked, she was unable to tell me the date that approval was given. She became evasive and said that the mechanic must have lost the approval. She then said that she just re-sent the approval and to try calling the mechanic in the morning. I will do just that and we'll see what Avea has actually done.

When I asked her what the deal was with the phones this morning she said there were technical difficulties and the phones were down. When I asked if there was another way to reach them, she said that was the only number. My question is, what if I had been in a truly terrible accident that morning? Where would my insurance company have left me then? I do believe I will be shopping for a new company.