I ordered a product which was shown as 'in-stock' and after I wasn't notified of the item being mailed I contacted dstore (about 10 days later). Was told that the system wasn't up-to-date when I purchased and the item hadn't been sent as they had run out! I was offered a refund (with a $10 credit) which I accepted rather than wait weeks for the order to be fulfilled. Customer service are slow to respond to emails and don't bother calling these guys - they don't call you back.

Silly me, I then ordered a similar product from them and waited... This time I received an email telling me the 2nd order had been sent, but without any tracking information (as their website states they will provide). After another 10 days I contacted 'customer service' and was told it looked like the item was still in-transit between the US and Australia. When I queried this (based on other online stores being able to deliver from the US in 3 days for lower shipping cost) and asked for the parcel tracking number by days end OR give me a refund (because I would assume that the item had in fact not been sent) they opted to give me the refund.

My advice would be don't bother with these guys, hopeless systems and processes, no proactive customer service and you can probably buy the same product elsewhere for similar cost without all the hassles (as I ended up doing).

Amazing service and quality!

My car (Mondeo) was recently struck by a large rock damaging one of the doors. I took the car to Simon for a quote and was impressed by his professionalism. He took the time to explain the options I had in undertaking the repair and then explained exactly how he would go about fixing the damage.

The car was fixed within the timeframe and for the cost agreed. The quality of the repair was excellent.

I can only wish that there were more people like Simon around when having work undertaken on a car. I would definitely recommend using this business.