I knew that Luke and his team would be able to help from the onset of calling and having such a great personality on the phone. He then set us up with Kiara who I was a bit wary prior to our fist meeting - but now after 6 months of training with her she knows exactly what works and what doesnt. She is a great motivator without making me feel hopeless, and that is all that is important. She pushes me in the right way. The team really is great.