I recently experienced a Dell laptop failure. The machine wouldn't boot up. I took the machine to Andy who advised me that he would investigate the problem and that there would be no charge for the diagnosis. Andy then proceeded to pull the machine apart identifying the problem as a faulty cover on the power switch. The fault was corrected. This operation took well over an hour due to a multitude of fiddly little screws holding everything together. On completion I asked again what I owed and Andy replied again, "no charge for the diagnosis". I believe that this is great customer service. I can highly recommend Andy's business to anyone within the district having PC issues. Many thanks, I'll be back.

Approximate cost: $1