After having much difficulties and problems with BigPond Internet, we switched to a smaller local internet service provider, Winshop. We are so surprised by the level of service we got compared to the big companies like BigPond! You never have to wait on the phone to speak with someone, and you always get someone (like the owner) who really knows what they are talking about (as opposed to random call centre people). They even helped us when we had trouble with other things (eg. phone line) and helped set up our new laptop to the internet. The staff are so polite and patient, we are so impressed by their service we'll never go back to using big companies again.