All is fine until you need to change something. A simple problem of a missed outbound flight (accident on the road on the way to the airport) resulted in few days of discussion, emails, and almost $2000 of fees/rebooking. I have been flying internationally at least 2x/year for 20 years, and have never seen anything like this. Even worse- at the time of original booking the Webjet's price was at about the same level as other respectable travel agencies (Expedia etc), maybe $20-30 cheaper.
Not only they do not give you any time to change/cancel after booking (usually it is about 24h), but their 'rules' are so limited and strict, that there is no flexibility for changing one leg of a round trip. Things happen, people miss their flight all the time for various reasons.
Now, I am NOT asking for a free ticket rebooking, but even being willing to pay money, their limitations were such, that as I mentioned, I was asked to spend another close to $2000 to fix a mistake.

Very disappointed. It seemed so convenient, then let me down badly in 3 ways: (1) after selecting 2 different flights, 1 car hire and an insurance option, the 'Processing Payment' never finished (even though there was still enough time left on 'Price Held' timer), so eventually I had to start all over again, then the second time (2) I had selected and (I thought) paid for the car hire component, but alas no, it had not been included (3) Webjet charged $35 in fees (i.e. 12%) on top of the $296 flight costs (which also included $15 of respective payment fees)!! RIP OFF, BAD EXPERIENCE. Probably recommend booking directly with airlines and car hire places.

Never ever book with webjet!!!! They booked half my flights and said my card declined for the other. I phoned then they said it's ok it is pending don't worry. Then later that day they send an email saying flight has been cancelled due to decline. I had ample money on the card and they told me I don't. I know that I do sent an email they sent me a screen shot of someone else's full creditcard details even the security number. I rang they said book again nothing they can do. I will never ever use that company again everything from start to the end was a mess and they either blame airline or me. It was neither it was their lack of attention to details as they freely send other people's credit card details to 3rd parties.

DO NOT BOOK WITH WEBJET

Anyone who gives these guys a good review I suspect have never had to do anything more than just place the online booking

If there are any issues trying to resolve them is A NIGHTMARE.

I booked a return flight Melbourne to Perth as I needed to go over to Perth due to my mum going in for major cardio surgery. The tickets were business class one way and a flexi saver ticket the other way. I booked these tickets because I was aware that my mums surgery could potentially get postponed so I needed the flights to be flexible. The business class flight was booked because at the time I was booking the tickets for (just after the Dockers played in the grand final of 2013) I couldn't get an economy flight from Melbourne to Perth.

The surgery did get postponed so I contacted webjet so as to reschedule the flexisaver and cancel the business class. I wanted to cancel the business class and get a refund so I could then book a cheaper ticket, the rescheduling meant an economy ticket would be available.

When I contacted Webjet I was told that they could reschedule to flexisaver and they could reschedule the business class but they couldn't give me a refund on the business class. I questioned this as the terms of the business class ticket stated it was fully refundable. They told me that because the two tickets were booked as a single booking then they apply the most restrictive terms to both tickets. This means that because the Flexisaver isn't refundable they therefore wouldn't refund my business class ticket.

After about an hour and a half on the phone to them the best I managed was to get them to allow me to reschedule both flights then, once I had taken the Perth to Melbourne flight (the flexisaver) the flight from Melbourne to Perth (the business class flight) would revert back to the business class terms and I could get a refund. however, this meant that in the mean time I had to come up with extra money to cover my Melbourne to Perth flight because I had not yet got a refund for the approx. $2000 I'd paid for the business class ticket.

The surgery finally went ahead on 08/01/14 so I've had to carry the cost of the business class ticket for several months. I am finally back in Melbourne and was FINALLY able to apply for a refund on my business class ticket.

I received an email reply from them today (everything has to done online as they charge you $50 if you want to do anything over the phone) confirming the cancelation of the ticket and the refund. The email stated I will receive the refund in 6 TO 8 WEEKS, that is ridiculous. When I rang them they pointed the finger at Qantas but I explained to them that I have cancelled business class tickets before which I had booked directly with Qantas and received a refund over night. The only explanation I could get is "That's WebJet Procedure".

To rub salt into the wound, the woman on the other end of the phone was simply rude, constantly interrupting me when I was talking.

DO NOT BOOK WITH WEBJET

2 two weeks I booked our flights through webjet. Like I have done many times before. Our flights to Sydney were cancelled by Tiger 3 hours before we where due to fly. Since then I have been fighting to get our money back. Between webjet and Tiger they just keep pointing the figure at the other. They are quick enough to take money from your credit card but then you have to wait weeks to get it back. To say that I am very disappointed would be an understatement. And you cannot pick up the phone to webjet it all has to be done over the net.

Approximate cost: $300.00

A few weeks ago I claimed some fly buys points to book a hotel through webjet, the process was really easy, their email of what they were offering was really easy to go understand and it had step by step process, which was great for me.

But then I run into password issues which I had to call through to their customer service dept, despite having to wait a while and being that I got a slightly non English person the service was really helpful and polite.

I even was confused about a fly buys question to which she helped me.

Overall a great web jet experience for me. Will use again

Webjet is a great site. I was having trouble trying to book my flights to go home as it was a last min decision, I managed to call they and get them to help me with all the final details so I couldn't understand all the website stuff. They were so helpful and I had a great flight.

this website is pretty straight forward. it tells you all the comparison prices fro all the flight available. just enter the details of the flight then it should do the job. great site.

Approximate cost: $free

This site is great for comparison but I still find the need to look around or book directly. It can quote good bargains but at times I have found it cheaper to book directly.
It seems others say the same as me too.

I mainly use webjet as a flight search engine as it will show prices for most common services. However their service charges are quite high and I find it easier to book directly on the airlines website. Occasionally you can get a discount coupon which can be helpful.
Have not used their hotel booking services as yet.