Disappointing to say the least!! Still waiting on completion.

We met Waykat Services back in October 2010 when they used our services.

It quickly become apparent that after a short conversation that they were in a position to help streamline our new Franchise Pack and Send Courier and Packaging Business in Eltham, Melbourne Victoria.

On examination of our communications account and looking at out I.T. infrastructure Waykat Services P/L were able to provide us with a much more competitive, more flexible and cheaper but much better business grade internet service with a service lever guarantee ( SLA ) giving us a faster speed, more download and much better customer service than we were receiving in the past with our last carrier they showed us how to really maximize our internet service and work smarter not harder utilising our I.T. infrastructure not just using it.

Waykat Services P/L then turned their eye to our Telephone and Eftpos costs and showed us that by installing Business Grade VoIP ( Voice over Internet Protocol ) we would be able to maximize and get the very best possible value out of our new business grade internet whilst greatly reducing our communications over heads.

We are currently in discussion with Waykat Services P/L to change over our Eftpos system for one that will not only save us money but be faster and more efficient for our Franchise Pack and Send Courier and Packaging Business saving us money and time.

They produced a professional looking quote and gave us a great presentation and explained every thing very clearly and in a language that we were able to understand were able to answer all our questions with out any hesitation.

Waykat Services P/L have also showed us how to spend more after hours with family and be able to work from home or on the road instead of being stuck at the office for all hours some thing that is greatly appreciated whilst also arranging remote access for our bookkeeper some thing is a big time,travel and money saver for our business.

We went on to separately engage the services of Waykat Services P/L to take on a large Telco that had stiffed our Franchise Pack and Send Courier and Packaging Business $700.00 and refused to give back the money we attempted to fight it but had no luck and were fighting an up hill loosing battle.

Once the fight was handed over to Waykat Services P/L they kept us fully in the loop and soon had our $700.00 back in our hands where it belonged. Thank You.

We have recommended Waykat Services P/L to many other clients all of which have been as happy with their services as are we.

They fit in with our time table to suit our business which includes weekends and after hours.

We have had to call on Waykat Services P/L to do an urgent after hours job on our server which if not fixed would have cost us a considerable amount of work, lost information and money they took it at the close of business one night worked on it well into the night that night and had it back to us all fixed and going the next morning some thing we were very appreciate of.

We highly recommend the I.T. services of Waykat Services P/L they are fast, efficient, Courteous, Patient and Polite no job is to big or small and nothing is ever a problem, they are very contactable by phone, email and Skype even after hours, weekends and holidays which is more than we can say for other trades and services.

We love their Philosophy
( There is no such thing as it can't be done it's how can it be achieved

Regards,

Vas Manojlovski & Nick Kokarevski

PACK & SEND Eltham

6/38 Bridge St, Eltham, VIC 3095, Australia
Tel 03 9431 2212
Fax 03 9431 2122
Email [email protected]
Web www.packsend.com.au/eltham

Approximate cost: $3000

As I`m still fairly new in the computer world, I find it great that WAYKAT speak to me at my level of understanding.
WAYKAT take the time to talk to me person to person, over the telephone or via e-mail, keeping things simple for me to catch on and follow.
I look forward to being with them for many years to come.

I needed to get some specialized software for our pre-press area in a hurry. I wasn't able to get it in under a three week time frame through my own office, but as my husband Wayne of Waykat Services works in the industry, I asked him to try and see whether he would be able to get it quicker.

Between placing the order and receiving the software it was less than two days. Wayne kept me informed as to where the software was at and organized for it to be delivered directly to me.

As this software was needed for print magazines that were being processed through our plant and needed to be delivered locally and interstate within a specified time frame we were under pressure to complete the jobs.

Waykat's attention to detail and quick response was most appreciated by our management team. The fact that we were able to get the software so quickly helped us process our client's print requirements on time.

We highly recommend Waykat Services to anyone wanting quality customer service and equipment.

Kath - GEON Brunswick

Approximate cost: $4000.00

We have been very satisfied customers of Waykat Services for over 10 years in both our private needs and community role. Their personal focus and attention to our specific requirements has always been exceptional. Their commitment to prompt service, extended hours of access, phone support and follow up, makes dealing with Waykat a pleasure, without the frustrations usually associated with IT providers.

We regularly recommend their services to friends, colleagues and organisations and have never been let down. Definitely the way to have IT services provided to your family or business.

WAYKAT has supplied me with computer systems and support for about 20 years. The service they provide is nothing short of excellent, and their concern for my interests is outstanding. They are willing to help at any time. A phone call always gets a prompt response. I'd recommend them to anyone who wants a very knowledgeable, helpful and reliable IT support service.

I've been dealing with WAYKAT Computer Services for at least 15 years. I know that I have received quality, honest and reliable service and they are only a phone call away if I need support with any issue I may be experiencing. I have always felt that they take the time to listen to my needs and provide the most appropriate solution.

I have been utilizing the services of Waykat for over 20 years.
During that time, I have had nothing but exceptional attention to all my internet / computer issues, both private and business, locally or whilst interstate.
One of the main advantages is that they are contactable amost at any time for urgent assistance.
I would readily recommend them to any person or business requiring honest, reliable and personal service.

WayKat have proven to be one of the most , punctual, neat, cost efficient,professional and knowledgeable services that I have had the pleasure of giving my personal IT business to. Carolyn. Doreen, Vic

After researching various telco options we decided to go with WAYKAT services. The start up costs for the services are similar to national competitors but looking after a year it will have large payoff and a substantial savings. We also looked at the customer service aspect and I am very willing to say that WAYKAT has exceptional customer service. In a day where you are a number, it is a relief to know that there are businesses like WAYKAT who will take that extra step to make sure that as a customer you are completely satisfied with their service and if a problem arises it is taken care of promptly.
Kelly Sharples Blue Dress Press www.bluedresspress.com.au