I ordered an LG monitor back on the 12th Oct, it stated 'in stock' but I heard nothing (just said "transferring from warehouse") so I called them up on the 23rd to find out why it hadn't even shipped yet if it was 'in stock'. It turns out it isn't 'in stock' with them, but with their supplier (apparently that is now what we call in-stock) and they are having trouble with that supplier at the moment, but no-one bothered to contact the customer and suggest a change until I called them.
They then suggested I choose a different monitor but apparently Samsung and Asus that also say in-stock will have the same problem and the only one I could get in a 'reasonable' time-frame is benq.. Fine I was over it and said just change it to the Benq, which they said I would have by Friday (25th). I should have cancelled the order as of course nothing arrived and on the 30th I contacted them in the morning and they said they would call that supplier to find out what is going on and call me back, they didn't call back.. I guess they have trouble with all their suppliers? :-/
I think it is dishonest that in-stock now doesn't mean Warcom has stock, just that it is *hopefully* available for them to order from their supplier?
Approximate cost: $220
Good place to go as an alternative to bigger department stores, especially if you are looking for better service and prompt delivery. I bought an ergonomic chair from here after another big store failed to deliver on time. Great product, as described and I received it by courier quite promptly - just 2-3 days after order.Good prices, not the most economical but you get what you pay for. they do some good deals via their email newsletter so sign up if you want sale items. I'd use them again for office equipment and computer supplies.
Approximate cost: $234 office chair
Great service, fast delivery, great customer support. Paul and his team are very professional and carry a great range of products at fantastic prices. I've purchased quite a lot of internet modems and other networking hardware and its been a smooth transaction every time
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Hi Joel77, thanks for the heads-up! Out of curiosity, how long did it take for you to actually receive the item in question? Clearly an inadequate level of service to say the very least. No consumer should ever feel obliged to transfer their preferred purchase because of a lack of availability. Unfortunately, it appears as though many online businesses act in a similar fashion (stating items are ‘in-stock’ when in actual fact they are not) which we believe is totally misleading. Thanks again, Reeces