I was connected by the chat support and asked a simple question but it seems that Olivia was not very happy when I was called out for moment. The chat was closed when I came back. I tried to reopen it but my ip was blocked. I used a VPN and got re-connected to the chat window. I asked Olivia the same question and said I was sorry I was called out. I was then abruptly told that I obviously did not read her reply she had sent. How can I see the reply if she closed the chat window. Before I could respond with anything, she closed that chat window too. Very rude